14-Day Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee (Initial Purchases)

We stand behind the performance and reliability of SWEEPR Deepblock. Every new subscription purchase—whether you choose the Annual Plan, 6-Month Plan, or Monthly Plan (including promotional introductory offers and optional add-ons such as Total Tab & RAM Tamer)—is backed by our 14-Day Money-Back Guarantee.

If you are not satisfied with SWEEPR Deepblock for any reason, or if our engineering team is unable to resolve a technical compatibility issue on your browser or device, simply request a refund within 14 calendar days of your initial purchase date for a 100% full refund of the amount paid. This guarantee operates alongside, and does not limit, your statutory cooling-off rights under the UK Consumer Contracts Regulations 2013 and EU Directive 2011/83/EU.

2. How to Cancel Your Subscription Anytime (Self-Serve)

You have complete control over your subscription and recurring billing. You can turn off auto-renewal at any time using either of the following methods:

• Self-Serve Customer Portal (Instant): Visit sweeprdeepblock.com/login, sign in with your checkout email address, and click "Turn Off Auto-Renewal" or "Cancel Subscription".
• Email Support: Send an email from your registered billing email address to [email protected] or submit a request via our Support Center.

When you cancel auto-renewal, your license remains active until the end of your current paid billing period, and you will never be charged again unless you explicitly re-subscribe.

3. Subscription Renewals & Introductory Offers

To ensure uninterrupted ad blocking, cookie pop-up rejection, and scam store protection across your browsers and devices, SWEEPR Deepblock subscriptions renew automatically at the end of each billing cycle unless cancelled prior to the renewal date:

• Monthly Introductory Plan: If you enroll in a discounted first-month introductory offer (e.g., £1.99 / $1.99 / €1.99 for the first 30 days), your subscription automatically renews at the standard monthly rate disclosed at checkout (e.g., £9.99/mo GBP, $11.99/mo USD, €10.99/mo EUR) unless cancelled before the 30-day introductory period ends.
• 6-Month & Annual Plans: Billed upfront every 6 months or 12 months at the rate displayed at checkout.
• Renewal Refunds: If an annual or 6-month renewal charge occurs unintentionally and you contact us within 14 calendar days of the renewal billing date without having used the renewed license period, we will gladly issue a full refund of the renewal charge.

4. How to Request a Refund

To request a refund under our 14-Day Money-Back Guarantee:

1. Go to our Support & Help Center or email [email protected].
2. Include the email address used at checkout (or your 6-digit activation code / Stripe receipt number).
3. Our billing support team processes all eligible refund requests within 1 business day. Once issued via Stripe or PayPal, funds typically appear back on your bank statement within 3–5 business days depending on your card issuer.

5. License Deactivation Upon Refund

When a full refund is issued, your SWEEPR Deepblock Pro activation key and associated Pro device seats (up to 5 devices) are automatically deactivated, and your browser extension reverts to the free edition.